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Frequently Asked Questions
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How do I place an order?
Just follow these easy steps for printed items...
- Select your item
- Enter your wording in the text box with any special instructions.
- Carefully review and approve your proof. (required on all invitations)
- We print your items
- We ship to you or directly to your guests
(Your credit card is charged at the time you place your order)
(See Ordering Process under Policies for a detailed explanation)
What is your processing time?
Our standard processing time is 5 business days. This allows time for the approval process and for us to receive any stock needed for your order. Some order can ship earlier, depending on stock availability and customer proof approval.
Once your order leaves our facility (blank or printed), we ship according to your chosen shipping method. Shipping time is in addition to our processing time found above. Please check the UPS Map to determine your shipping time. We ship from Southern California.
* For Printed orders - This processing time only applies if you have approved your proof in a timely manor. A delay in your order will occur if you do not approve your proof. We know that your order is time sensitive and very important to you, so please do your part, so we can do ours. Approving your proof quickly may or may not speed up the in-house time of your order. The 5 day processing time allows us time to receive any stock needed to complete your order. If you are ordering late and 5 business days is too long, the rush service below is available. Please call to discuss your order, before you place it if you anticipate a problem.
What if I need it sooner?
RUSH SERVICE
(Be aware the rush service pertains to our processing time only, it does not upgrade your shipping. If you want upgraded shipping you must purchase that in addition to the rush service.)
We offer a rush service for those times when you need your order as soon as possible. Rush orders will get top priority. There is a $40.00 fee for this service.
You will receive your proof no later than the next business day after receiving your order. You are required to approve your proof before we will print and ship your order.
Once your approval has been received we will print your order according to the following schedule:
* Your order will print and ship the same day if we receive your approval by
12:00 p.m. PST Monday-Friday.
* Your order will print and ship the next business day if we receive your approval after
12:00 p.m. PST Monday-Friday. (Approvals received after
12:00 p.m. PST on Friday
will ship on Monday.
Our Rush Service is only available on items in stock. We will notify you as soon as possible if your item is not in stock.
The above schedule can only be met if we receive your proof approval in the appropriate time frame. There are no refunds of the Rush Service fee due to a delay in the proof approval or a delay from the shipping carrier.
What is your return policy?
Unfortunately, we are unable to offer returns or exchanges.
Whether personalized or blank, all of our invitations are of a “fragile nature”. Paper can become bent, torn or dirty from handling. We would not want to pass on any returned items that were not in perfect condition to you or any other customer.
What is your cancellation policy?
As soon as your order is placed, we reserve the stock just for you. If an order is cancelled before a proof has been created, a 20% restocking fee will be incurred. Our staff of professional typesetters takes the time to make sure each invitation looks great. Computer programs are not used, people are! Because of the time and care they put into creating this proof, a $25.00 cancellation fee plus the 20% restocking fee will be charged to your credit card if your order is cancelled after a proof is created.
Once your proof is approved, an order goes directly to our printing department and is too late to cancel.
If you have any questions about our process, please call our customer service number at 888-201-4393 before you place your order and incur charges.
Is there a minimum order?
We have lowered the minimum order to 10 invitations to help our customers that are having a smaller event.
Do you charge sales tax?
Yes, all California residents are charged 7.75% sales tax on every order.
Can I get a sample?
Samples are not available at this time. We are working to provide this service in the future.
Can I add a logo to my design?
Yes, logos can be added for a $15.00 fee per logo. Logos can be emailed to us in the format of a .jpeg, .tiff, or .psd between 200 - 300 resolution.
What type of payment do you accept?
We accept Master Card, Visa, Discover and American Express
Can I get my envelopes early?
Envelopes can be ordered early when placing a preorder. Shipping charges will be charged for the envelopes and again for the remainder of the order. Click Here for preorder information.
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